Due to the pandemic, many overseas projects are stuck and move slowly. Fortunately, Goldcard has rich experiences in online support for a fast respond and better service to clients. Right after receiving such feedback from the gas company on poor communication successful rate, Goldcard immediately built a special support team, and invited experts with millions of NB-IoT smart gas meter implementation support experiences for on line support 7*24 by instant communication APP.

Goldcard team reproduced the same communication scenery in China to triage and identify network problems by comparing the environments. After setting meter parameters, adjusting communication frequency remotely, Goldcard team did the communication network environment analysis upon data acquired by the platform. The local network operator adjusted their deployment of base stations and also added base stations to optimize the network according to our analysis. Within 3 weeks, the meter reading rate has increased from 82% to over 98%.

During the debug and support, following our application experience, the gas company adjusted its meter reading indicators and other parameters to ensure its monthly billing and settlement business are not affected by the project commissioning. At present, the commissioning and optimization work is still on going. The gas company is very satisfied with the improvement on meter reading successful rate. Meanwhile, the successful intelligentized application has also improved its internal operating efficiency and customer satisfaction in all aspects. Through this project, the improvement of the local operator's network environment and service indicators has also laid a good foundation for the intelligent applications of other utility fields, so that the technology of IoT can further improve the quality of local residents’ daily lives.